Support Available over Christmas and New Year

Below are some of the organisations that are offering support over Christmas and New Year period 2021

Dudley Council Plus are closed on the 24, 27 & 28 of December. They reopen on the 29, 30 & 31 of December. Support for emergency assistance payments will be available but on reduced capacity.

Domestic Abuse/Women’s Refuge
The Refuge service will be open and contactable 24/7 throughout and can provide telephone support, a Refuge place and coordinate with other Refuge services across the country. This includes access to the homelessness service emergency bed too. The main number for our Refuge is 01384 866334 and more info on our website:

DMBC’s safe & sound is reminding people that victims of domestic abuse can get help and support this Christmas by calling 📱01384 455411 24 hrs a day.

There are the national helplines too.

Young People’s Supported Housing
CHADDs Foyer service will be open 24/7 and this also includes access to an emergency bed for any young people presenting as homeless/roofless. The E-Bed is accessed through DMBC homeless service at Dudley Council Plus out of hours service or we can provide some help and coordination through calling: 01384 237555.

Our other services – sheltered housing, supported living, community support will have some services operating or are 24/7 anyway for their specific residents on site.

Black Country Foodbank
The opening times of Black Country Foodbanks will be on their website, they are being updated daily so please check the website:

Public Health have emergency food and toiletry parcels that they can access out of hours. 01384 814444

Housing Finance
Our services will be closed to the public from the 23rd Dec to the 4th Jan although managers (Yvonne Steele, Alison Charley and Kelly Read) will be in the office and available on the 29th, 30th and 31st Dec.
Yvonne – 01384-811686 (30th & 31st)
Alison Charley – 01384-812476 (29th Dec)
Kelly Read – 01384-812486 (29th & 30th)

Benefits , Revenues and Isolation payments are all open during normal opening times over Christmas.
If there are any problems or issues, Steph Faulkner is the manager to contact during this period.

Homelessness Team will be open for business as usual during each working day up to and including the 23rd December. During the Christmas period and Bank Holidays the service will continue to operate as an ‘out of hours service’ accessible by telephone until the service re-opens for business as usual again on 29th December 2021.
The service will be accessible by telephone using the out of hours service over the New Year weekend and Bank Holiday will re-open in the New Year on 4th January.

Team Manager is Hayley Rowley

Citizens Advice is open until Thursday 23rd December 2021 and then over the Christmas period the following services are open:
• Adviceline for the public to ring for any advice issue 0300 3309 044 open Wednesday 29 December 9.30am – 3.30pm
• Opened for pre booked appointments on 29th and 30th December
• Debt Helpline 07799 070595 available 29th and 30th December
• Debt self referral via our website 24/7,referrals will be actioned 29th and 30th December
• Universal Credit Hep to Claim Service 0800-144-8444 open 29/30/31 December

Normal service will resume on Tuesday 4 January 2022. All our staff are currently working from home.

Community Support

• Vi at Leslie’s Care Packages is taking referrals for people who need turkeys etc. or presents –
• Hope House is open Christmas Day 4pm for turkey sandwiches, roast potatoes and pudding plus chat, company and some festive fun. Open to anyone.
• Halesowen Scout Group free Christmas two course lunch on Sunday 19th December delivered between 1.30pm and 3.30pm, will need heating up, to be confirmed before 16th December, call Ian on 07970 560 463.
• Amblecote Christian Centre – Christmas Day Meal call 01384 375 111

Places of welcome
The information below relates specifically to Places of Welcome, where the Place of Welcome is held in a church/community centre – other events may be happening, but just not Places of Welcome. ie Christmas Services/parties

Top Church will be open on Wednesday 29th December 1-3pm Free hot drinks with optional activities, all welcome St Thomas and St Luke
Top Church, High Street, Dudley, DY1 1QD

Hope House, Springs Church, 7 Zoar Street, Lower Gornal, Dudley, DY3 2PA – Mondays and Tuesdays 09:30 – 14:30 plus NEW Community Garden
Mondays and Tuesdays as normal 9.30am – 2.30pm until 20th and 21st December.

We will then be open
Christmas Day 4pm – 6pm

We will then reopen on Tuesday 4th January 9.30am.

Woodside Internet Centre, Hallchurch Road, Holly Hall, Dudley, DY2 0TQ – Mondays 10:00 – 15:30
Open 20th Dec
Closed 27th Dec
Open 3rd Jan

Community Hub, 16A Stone St, Dudley, DY1 1NS – Tuesdays 10:30 – 12:30
Open 21st Dec
Closed 28th Dec
Open 4th Jan

Primrose Hill Community Church, The Hub at PHCC, Chapel Street,Netherton, Dudley, DY2 9PN
Open 22nd Dec
Open 29th Dec
Open 5th Jan

Top Church, St Thomas and St Luke’s, High Street, Dudley, DY1 1QD – Wednesdays 13:00 15:00
Open 22nd Dec
Open 29th Dec
Open 5th Jan

Rainbow Street Community Centre, 49 Rainbow Street, Coseley, WV14 8SX – Thursdays 10:00 – 12:00
Open 23rd Dec
30th Dec TBC

Open Door Cafe, Christ Church, High Street, Lye, Stourbridge, DY9 8LF – Fridays 11:00 – 13:00
St John’s Church, Leys Road, Brockmoor, DY5 3UR – Saturdays 10:00 – 12:00
Closed 25th Dec
Closed 1st Dec

Black Country Mental Health, The Hub, Bushey Fields Hospital Site, Bushey Fields Road, Dudley, DY1 2LZ – Sundays 15:00 – 17:00 *If arriving by car, please call 07951580792 for site barrier code
Open 19th Dec
Open 26th Dec
Open 2nd Jan

Contact officer:
Carrie Blount

Places of Welcome & Buddying Facilitator Black Country

Mobile: 07377 918 101





Skills Training Virtual Open Day

Skills Training would like to invite you to the Virtual Open Day which will take place on Tuesday 13th April at 2:00 till-4:00.  During the Open Day, you will all have an opportunity to find out more about various support we have on offer, meet the staff, and ask questions.

The link below will allow you to be a guest in our Open Day, via Zoom.

Join Zoom Meeting

Please, feel free to invite your friends and family members so they can get an insight into the training and support we provide. Remember, you will receive £50 for each friend that you refer to us, and it’s always great to have a buddy on the course!

for more information visit Apprenticeships Training Provider | Skills Training UK or contact Trevor Campbell on 01384259501

Children’s Mental Health Week

Children’s Mental Health Week is taking place on 1-7 February 2021. This year’s theme is Express Yourself.


Expressing yourself is about finding ways to share feelings, thoughts, or ideas, through creativity. This could be through art, music, writing and poetry, dance and drama, photography and film, and doing activities that make you feel good.

The Children’s Mental Health website has lots of free resources that will help children and young people to explore what it means to Express Yourself. All of the ideas can be adapted for use in school, for home-schooling, online lessons or independent learning. 

You can get more information from a Place2B which is a children’s mental health charity with over 25 years’ experience working with pupils, families and staff in UK schools.

Young Covid Health Champions

Dudley Young Health Champions and Healthwatch Dudley are working in partnership with DMBC Public Health to roll out a ‘Young Covid Health Champions’ initiative. The project is not only supporting attempts to end this Pandemic, but also providing young people with much needed opportunities to volunteer and develop their skills during times of restrictions and lock down.  The aim of the project is to ensure that accurate and helpful information on the Pandemic reaches the general public. Young people that sign up are provided with an interactive, online information session on what the role of a Young Covid Champion involves. Young Covid Champions will then be provided with up to date, accurate information on advice from central government and public health that you will be asked to promote on social media, friends and family. In addition young people are a group that have been massively affected in terms of mental health and to support positive mental well-being, DYHC will be providing YCC with information and support that they can signpost peers to, for example the Izone Website (

We are running two Young Covid Health Champion information sessions for young people on:

Thursday 4th February 6-7pm and Thursday 11th February 6-7pm – if you would like to join either sessions us please email me stating which session you would like to join to with your:

  • Name
  • DOB
  • Postcode
  • Ethnicity
  • Disability (yes or no)

Exciting, Free, Virtual activities for young people!

St Thomas’s Community Association are delivering some really great, fun, creative activities during February for young people aged 11-25, from photography and film making to theatre, dance and Henna painting! There’s something for everyone!  The programme will run over 6-8 week period. Below are the activities for week one.

Monday 1 February

Film Making 4:30pm-6pm

Urban Fusion (Over 16’s) 6:30pm-7pm

Tuesday 2 February

The Art Room (Over 16) 4:30pm-5:30pm

Urban Fusion (11-16 year olds) 6pm-7pm

Wednesday 3 February

Photography (11-16 year olds) 4:30pm-5:30pm

Photography (over 16) 5:45pm-6:45pm

Urban Fusion Dance (over 16) 6:30pm-7:30pm

Thursday 4 February

Creative Hub (11-16 year olds) 4:30pm-5:30pm

Quiz night (Over 16) 7pm-8pm

Friday 5 February

Open Mic (11-15 year olds) 5pm-6pm

Open Mic (16+) 6pm – 7pm

Saturday 6 Feb

Gather and Grow (11-16 year olds) 10am-11am

Youth theatre (11-16 Year olds) 11am-12noon

Henna Hand Painting (17-25 year olds) 1pm-2:30pm

Sunday 7 February

Youth Theatre (17-25 year olds) 11am-12noon

To sign up for any of the sessions email or call 07957 683696. Follow (5) St Thomas’s Community Association (Sledmere Centre) | Facebook for more information!

Reducing Parental Conflict Training

DMBC are offering some ‘Reducing Parental Conflict Training’ to anyone working with parents in the Dudley borough. These courses are being delivered by Knowledge Pool and offer 3 different module levels. The information in the attached document outlines each level, you can complete one or all three modules, there is a max of 20 people per course. You should complete module 1 before attending 2 etc.

There are a number of different dates as outlined below. All modules are delivered online between 9:30 to 12:30 pm.

Module 1:

20th  January – Mod 1

22nd February – Mod 1

Module 2:

21st  January  – Mod 2  

4th February – Mod 2  

23rd February – Mod 2  

11th March – Mod 2  

Module 3:

29th  January  – Mod 3

5th February – Mod 3

24th February – Mod 3 

12th March – Mod 3

If you would like to book onto one of the dates outlined above please use the link to Eventbrite. Once booked, Knowledge Pool will share the course log on details.

Please ensure you have permission from your manager before booking on the course.

If you require further information about the course or you have a whole staff team that would like to take up the offer please email or call Leanne Whitehouse on 01384 816260.

Food and Fuel Support for Families

There is lots of help and support available to help families in crisis who have no access to fuel or food over the next six weeks. Here are just a few things that may help.

Families on low income who are entitled to free school meals will receive £30 vouchers per child directly from school.  If you have a technical issue regarding the vouchers you should contact the number of the voucher company or speak to your school.

Families who are not in receipt of benefit but who find themselves in crisis as a result of furlough or zero hours contracts etc. should contact their local family centres who have a system in place to assess personal circumstances.

Dudley North Family Centre, Bayer St, Coseley, Bilston WV14 9DS 01384 813096

Dudley Central Family Centre, Selborne Road, DY2 8LJ 01384 812 440

Brierley Hill Family Centre, Parkes Street, DY5 3DY 01384 813322

Stourbridge Family Centre, Forge Road, DY8 1XF 01384 818780

Halesowen Family Centre, Lye By-Pass, DY9 8HT 01384 813954

If a family irrelevant of whether they receive benefits or not have metered fuel and cannot afford to top it up over Christmas they should call the Winter Warmth Team on 01384 817086

Families who are having difficulty paying fuel bills should contact

Organisations that can help families in crisis.

Black Country Foodbank will be open for emergencies over the Christmas period. Visit to find the nearest places you can collect foodbank parcels from or call 01384 671250 to talk to someone who can help.

Asda Café Kids meals for free throughout December – Please follow this link to find out more

St Thomas’s Community Association have set up a new foodbank at the Sledmere Community Centre. If you are struggling financially and require a food parcel you can collect one in person from the foodbank at; Sledmere Community Centre, The School Drive (off Buffery Road), Dudley, DY2 8EH.

The opening times are every Wednesday from 5pm – 7pm and Sundays from 11am -1.00pm. It will also be open over the Chirstmas period.

If you are unable to leave the house or collect in person the foodbank can arrange delivery, where prior notice is given. Please email or call 07957 683696

Heaven’s Kitchen Based in the The Lighthouse Centre, Salop Street, Dudley, DY1 3AT provide a three course meal every Monday evening at 7pm and a cooked breakfast every Saturday morning from 10:00am call for more information 01384 239222

Champions Church, Netherton provide a hot food delivery service for those in need every Tuesday at 7pm contact or call 01384 242455

High Oak Youth and Community Centre run a community kitchen project that feed families in need on a Wednesday 10-2pm. They are based at 34 High Oak, Pensnett, Dudley, Brierley Hill DY5 4LA call 07982 428831 for more information.

Gather Dudley CIC based in the Churchill Shopping Centre, run a pay it forward scheme Monday to Saturday. If you are struggling to feed your family you can use the scheme. They also run a fair share food scheme on a Saturday morning where people can take away surplus free food that’s available. Visit or call 07375 084536 to find out more.

Black Country Well Being Centre based in Vale Street, Upper Gornal, DY3 3XF are providing hot meals for people in need on Thursdays and Fridays. They also run a foodbank on a Saturday Visit or call 07501 827334

Life Central Church, Owen House, Little Cornbow, Halesowen, B63 3AJ provide Fortnightly hot meals for families in Crisis contact 0121 501 3542 for more information

Harry’s café part of Top Church Training in Brierley Hill can help support families in crisis visit Top Church Training Brierley Hill | Facebook for more information

Emergency Contacts

Children’s and adult care services emergency duty team 0300 555 8574

Emergency housing repairs 0300 555 8283

Callpay 0300 555 7000

Dudley Council plus 0300 555 2345

For further details follow this link

Community groups toolkit – meeting safely

Dudley MBC are inviting community group leaders to join us for a webinar to see how and if groups are able to meet safely under the new Government Coronavirus guidelines. This webinar is specifically for those working in community settings or running community groups in Dudley Borough.

To support groups, the Dudley Public Health Team have developed a toolkit which we will share with you at the webinar and discuss how the checklist and resources can be used to support you and your group.

The link to the current checklist is available via the following link. This checklist reflects tier 1 / medium risk guidance only:

This webinar will be delivered via Microsoft Teams. You will receive the invite in due course. For further details and to book a place, please follow this link:

Child Food Poverty – Help this half term.

We know that things are tough at the moment, luckily we have some amazing organisations and business that are rising to the challenge and offering help and support. Here are a few we know about across Dudley Borough – Please comment and add more if you are aware of them. Lets get the message out and ensure no child in Dudley goes hungry.

Harry’s Café – High Street Brierley Hill parents have to say “Harrys Helpers” to staff – Monday -Friday Sit in or take away

The Lighthouse Cafe and Heaven’s Kitchen at Dudley Community Church in Salop Street, Eve Hill Dudley

Heaven’s Kitchen runs on a Monday Night 6 – 7 and is for those who are homeless, vulnerable or in need due to circumstance and they can get a free hot meal.  For This Week Only they are also operating a Grab and Go service on a Wednesday and Friday at 12 noon where a grab bag of cold food is provided to take away.  After this week it will operate on a Tuesday and Friday at 12 noon.

The Lighthouse Cafe is a newly opened cafe which does charge for meals, HOWEVER if anyone has a family that is in need, they can speak to Jeanette, the manager, and they will be provided with food.  The cafe this week will be open every day 9.30 – 2pm.  After this week the cafe will open 11 – 4 Monday and Tuesday and Thursday and Friday and 10 – 2 on a Saturday.

 Champion’s Church, Netherton –

deliver around 300 meals every week to families on a Tuesday

Living Hope Church – are delivering around 250 meals to families in Russell’s Hall and the surrounding areas during this week / 07866 589 888

Black Country Wellbeing Centre – Gornal deliver meals on a Friday

High Oaks Community Centre, Brierley Hill do food collection on a Wednesday

Revival Fires provide food parcels for families

Lunch on the Run are doing collection 10-2 you have to email them at or through their facebook page

Loaves and fishes high street Dudley do a community foodbank

St Thomas’s Community Association We have decided in a short space of time that we will provide packed lunches to children in the area during this October half term.  You will be able to pick up a packed lunch from Sledmere Community Centre, The School Drive (off Buffery Road), Dudley, DY2 8EH. The centre is on the left before the main school gates. You will be able to pick up the pack lunch between 11.00am and 12.00 noon. To help us prepare the right number of lunches please email or message us directly

Dreamers Distillery Bar on the waterfront Although we only open Thursday-Sunday currently, we want to do our bit, and will be offering this free Kids Lunch throughout half term. No purchase necessary, just ask for the Kids Lunch when you arrive… and bring your Kid

 Taste from India Pensnett during the half term holiday, Free kids meals shall be available

Tuesday – Wednesday- Friday 11:30am – 1:30pm. 1 meal per child.

Please message us the night before if you require a meal for your child/ children.

As our delivery drivers shall be in their day time jobs, we are looking for volunteer delivery drivers, please message if you can help Delivery area shall be within 3 miles of dy54hy only, sorry for any inconvenience.

Mick’s Caribbean is supporting kids across Dudley this half term between 12-3pm. 179 Wolverhampton Street, DY1 3AD

 Gather Café Dudley  – free food is available every Saturday 9am-2pm! Working with FareShare and Tesco Dudley, Bring a bag, sanitise your hands and help yourself. Every Saturday from 9am to 2pm. They also run a pay it forward scheme

Nemo’s Fish and Chips 14 Lake Street Lower Gornal DY3 2AU – message their facebook page and collect between 4-5pm


Fiddlesticks will offer the following to those who are entitled to FREE SCHOOL MEALS

(must have a letter, voucher or card proving your entitled)

We will provide children from 4yrs – 16 years , which is school ages. A lunch pack to take away, this will include a sandwich (ham/cheese) a pack of crisps, a fiddlesticks cookie. This will be done via a prebook system via the page ONLY. They also run a pay it forward

The Britannia Sports Bar  Stourbridge, working with Splish & Splosh Messy Play will feed any child in the area that needs a Hot Meal, Nuggets, Chips & Beans (im not a great cook but i can manage that) Monday to Friday of the school holiday next week.

Upper Crust Halesowen Free cheese or ham sandwich and a piece of fruit at my shop over half term for any child entitled to a free school meal and in need. Upper Crust, 2 Manor Lane, Halesowen, B62 8BY. If anyone would prefer to phone the order through rather than ask in the shop please call 0121 422 5151. No child should go hungry

Wollaston Fish Bar Kids Eat FreeMONDAY THE 26TH – FRIDAY THE 30TH 12pm – 2pm Merchants Stourbridge Kids eat freeMONDAY THE 26TH – THURSDAY THE 29TH 12pm – 3pm

The Backyard café  1 Charterfield Shopping Centre Charterfield Drive, Kingswinford DY6 7SH

From Wednesday 28th October until Sunday 1st November we will provide any children that need it a free packed lunch. All we ask is that you notify us by email at by 2pm the day before.

Lutley Oak Halesowen – you can collect take away meals free of charge from Wednesday 28th October – Friday 6th November 12pm-7pm for more information call 0121 550 3280

Google Map #AllKidsMatter 📍 free meals for kids during holidays

Invitation from Skills Training

Friday 16th October 2020 09:30 – 15:30

You are invited to come along to our Dudley Centre to meet the staff and get to hear our exciting opportunities for our Vocational BTEC Qualifications to support 16-18-year olds into Employment, Apprenticeships and Further Education. You will get the opportunity to have a guided tour of the centre and to get the insights into our blended learning via our online Moodle platforms. Meet our Mentors to see how we can support your client’s journey on programme through our My Mind programme and you will have the opportunity to meet our current learners on programme and hear first hand on how they are finding the programme

To comply with Government guidance and as a COVID safe employee you are asked to email To book a half hour visit as will be restricting visits to just 2 people at a time. Once you arrive we will explain our COVID procedures, take your temperature and ask you to record your visit for test and trace purposes.

Please do not let the above deter you from visiting us and observing our learners in action.  A warm welcome and a coffee and biscuits await.

Incentives and Progression

As you progress, there will be ‘milestones’ which will trigger incentive and

reward payments.

To ensure you are able to receive these you must:

● Maintain 95% attendance and punctuality.

● Be on track to achieve all qualification(s), as determined by your Tutor.

● Have provided the details of a bank account held in your own name.

Incentive Structure

At the end of Week 7 (if all eligibility criteria met) = payment of £50

Mid-point in programme (if all eligibility criteria met) = payment of £50

On or after Planned End Date of course (if eligibility criteria met) = payment of £100

Further payments of £25 will be triggered when the following qualifications are passed

and achieved at a minimum of Pass grade: Vocational qualification, English, maths


You may be eligible for a weekly bursary depending on your personal

circumstances. These might include the following criteria:

● Be currently under the care of the Local Authority, or a recent care leaver.

● Be receiving Income Support, or Universal Credit (in your own name)

because you are financially supporting yourself.

● Be receiving Disability Living Allowance or Personal Independence Payments in your own

right as well as Employment and Support Allowance or Universal Credit in your own right