Young people support & stress helplines

Let’s face it, this year has been full of challenges and changes and we are not out of the woods yet. We thought it might be helpful for you to have a range of young peoples support and helpline information available to help with exam stress, next steps, back to school worries, anxiety and mental health issues, embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts that young people may have!

Childline – Helpline: 0800 1111

Coping with exam results

Back to school time

ChildLine is a counselling service for children and young people.  You can contact ChildLine in these ways:  You can phone  on 0800 1111, send us an email, have a 1-2-1 chat with us, send a message to Ask Sam and you can post messages to the ChildLine message boards.

The Mix – Helpline:  0808 808 4994

Coping with anxiety about school and exams

Whether you’re 13, 25, or any age in between, we’re here to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts you have. We give you the information and support you need to deal with it all.  We’ll connect you to experts and your peers who’ll give you the support and tools you need to take on any challenge you’re facing – for everything from homelessness to finding a job, from money to mental health, from break-ups to drugs.  We’re a free and confidential multi-channel service. That means that you choose how you access our support, without the worry of anyone else finding out. Whether it be through our articles and video content online or our phoneemailpeer to peer and counselling services – we put the control in your hands.

Young Minds  – Parent’s Helpline:  0808 802 5544

Supporting a child returning to school after lockdown

National charity committed to improving the mental health of all children and young people, their Parents Information Service provides information and advice for any adult with concerns about a child or young person.

Youth Access

YIACS provides a holistic response to young people’s social, emotional and mental health needs through a range of services provided ‘under one roof’, including social welfare advice, advocacy, counselling, health clinics, community education and personal support. Our members respond to over one million enquiries a year on a diverse range of issues, including homelessness, benefits, debt, mental health, sexual health and relationships. is an online counselling service that provides vulnerable young people, between the ages of 11 and 25, with advice and support for emotional or mental health problems. offers users a free, confidential, safe and anonymous way to access help.

Student Minds

Student Minds is the UK’s student mental health charity. We empower students with the knowledge, confidence and skills to look after their own mental health and support others through our national network of university groups.

Students Against Depression 

I feel anxious

Students Against Depression provides you with the resources you need to find a way forward from stress, low mood, depression or suicidal thinking.


Find My Nightline

Nightlines provide emotional support to university students in distress. Now operating at over 90 universities and colleges, each individual Nightline is run by students for students at their university.  Nightline is confidential and anonymous;.

Papyrus – HOPELINEUK – 0800 068 4141

I’m worried about someone

Support for anyone under 35 experiencing thoughts of suicide, or anyone concerned that a young person may be experiencing thoughts of suicide.

The Samaritans – Call 116 123

Whatever you’re going through, we’re here to help 24 hours a day.  We won’t judge you and we won’t share what you tell us with anyone else.  Get in touch by telephone, email, letter and face to face in the UK and Ireland.

No Panic

Youth Hub

Aims are to aid the relief and rehabilitation of those people suffering from Panic Attacks, Phobias, Obsessive Compulsive Disorders, other related Anxiety Disorders, including Tranquilliser & Drug Withdrawal, and to provide support to sufferers and their families and or carers.

 Smiling Mind App

Smiling Mind offers a unique web and app-based tool developed by psychologists and educators to help bring balance to people’s lives.  Just as we eat well and stay fit to keep our body healthy, mindfulness meditation is about mental health and looking after the mind.

Other links you may find useful

The Connect Me Service

The Arts of Change Trust provides counselling and therapy services to disadvantaged and at-risk young people and adults, the main aim being to support people that face barriers to accessing mainstream provision. The Trust helps children, young people, adults, and families by providing counselling and creative art therapies including drama therapy, play therapy and art therapy, all delivered by professionally qualified experienced therapists.

The AoC Trust will be offering up to 6 FREE Counselling & Therapy sessions to people in the West Midlands who have directly been affected by Covid-19. This includes NHS staff, key workers, those that have lost loved ones due to the virus or who have felt trapped during the pandemic.

The sessions can be held in multiple ways including face to face, telephone or Zoom video calls. The work is in association with The Big Lottery Fund who have given them a grant to support those in need

If you or someone you know needs their support then please get in touch on 01384 211 168 or email –

Connect time

See, Hear, Respond

Barnardo’s have a new service for children, young people, parents and carers who are experiencing crisis due to COVID 19If you are worried about a child or young person experiencing harm and increased adversity or are looking for advice and help there are 2 ways to access the serviceSubmit a referral through their website or contact them on 0800 157 7015.

see hear respond 1

Looking to help with local COVID-19 efforts?

Dudley CVS has been asked to lead on co-ordinating the community response to COVID-19 in Dudley borough, working with existing voluntary and community groups and the volunteer centre and connecting people that need support to assets in their local community.

Get involved and be part of this…

Organisations and groups:

If your organisation or group would like to be part of a virtual COVID-19 Support Network (more details below) to explore options for mobilising local support for vulnerable people, please complete and return this form via email to .

Individual volunteer:

If you are interested in registering as an individual volunteer to help support local vulnerable people, please complete and return this form via email to ..

Dudley CVS will be:

  • Co-ordinating community action – The Dudley borough is well blessed with active voluntary, community and faith based organisations and volunteers that will be developing plans to support vulnerable people in localities. There will be an additional groundswell of local people wanting to play a role in supporting COVID-19 efforts. Dudley CVS will look to harness this support in a safe and effective manner ensuring efforts are well co-ordinated and duplication is minimised.
  • Explore the establishment of six new virtual COVID-19 Support Networks, one in each of the following localities. Sedgley, Coseley and Gornal, Dudley and Netherton, Kingswinford and Amblecote, Brierley Hill, Stourbridge, Wollescote and Lye and Halesowen and Quarry Bank. We envisage these will involve colleagues from DMBC, the Police, voluntary sector organisations and groups, Fire Service, NHS and other colleagues. These will explore options for mobilising sector support for vulnerable and excluded groups.

Dudley CVS is co-ordinating local COVID-19 efforts to help establish six COVID-19 Support Networks for each of the following geographical localities:

• Sedgley, Coseley and Gornal
• Dudley and Netherton
• Kingswinford and Amblecote
• Brierley Hill
• Stourbridge, Wollescote and Lye
• Halesowen and Quarry Bank

Dudley CVS are building resources to help not-for-profits. This list includes emergency grant funding and links to official help and guidance. It will be updated regularly as the situation is rapidly changing. Please find latest updates on our news page Covid-19: Help for not-for-profits.

As always the CYPF Team at CVS are here for you, if you need anything, even just a remote chat get in touch. You can call us on 01384 217 059 / 01384 217 058 or email or Stay safe, look after yourselves and each other and stay kind.


Half Term Wellbeing Activities

Citizen have been fortunate enough to receive funding from the Crime Commissioner to run distraction and wellbeing activities over the October Half-Term. They have decided to partner with other organisations to offer some exciting activities throughout the borough.
Citizen Half-Term Activities
Monday 28th October- LEAP DUDLEY: Wellbeing & Trampoline session 8- 25 year olds.  [Waivers for young people under 16 years old need to be completed before attendance]
Tuesday 29th October- PAMPER SESSION @ St Mary’s Church Brierly Hill 16-25 year olds (Lunch provided)
Wednesday 30th October- STREET ART/ VIDEO MAKING/ CUPCAKE DECORATING @ DY1 Building DY1 1RT 8- 25 years old (Lunch provided)
PLEASE SHARE this with any young people within Dudley who you feel would be interested.
Places will be filled first come, first served.

2019 – A year of opportunity and growth!

Its that time again when the team get together and plan for the year ahead. When we started this we were blown away by the exciting opportunities that are opening up to us and the work that we get to be part of that we wanted to share some of these with you all.

Firstly our team is growing! We have attracted investment into growing the Children’s team increasing from 1 staff member in 2016 to 6 members of staff with an amazing array of skills and experiences in 2019!

We are also involved in shaping and developing

Cluster Connect – bringing VCOs, statutory and communities together to develop a community offer that tackles local priorities and improve public health outcomes

Care and Share and Parent Carer Forum merge to expand their reach and level the playing field of opportunity via a greater online community for parent carers who are isolated as result of their caring responsibilities.

Establish a Leaders Forum to address challenges in the Early Help and Safeguarding system

Recruitment of a new apprentice Who is passionate about collecting the experiences of young residents who really want to make a difference

Beautifully Young Humans – Inspirational and motivational stories are hosted on IZone to encourage self-development for those seeking help and advice on this site.

Don’t Dis my Ability network formation – championing the inclusivity of VCOS who are dedicated to supporting people with additional needs and disabilities and those who would love to learn how to be more accessible.

If you want to know more about the work we are involved in, or would like to get involved just get in touch and we will happily share the excitement over coffee and cake! We were so thrilled by this coming year that we had to make a short film to spread the excitement! We hope you enjoy it.


Early Help Enabling the Voluntary Sector

So recently the CYPF team have had the pleasure of spending some time with the Local Authorities Early Help Enablers. We wanted to learn more about their role, how early help supports children, young people and families and how they can support the voluntary sector to be more involved in the Early Help process so we can reach, support and enable more people across the borough.

There are currently five enablers to support professionals and voluntary organisations split across the borough.

What is Early Help?
The enablers explained that Early Help is when action is taken as early as possible to provide support for children, young people and their families where issues or problems are emerging. This can be anything that the family is finding difficult and don’t feel they can deal with on their own. Early Help can be put in place at any time in a child’s or young person’s life.

What is the role of the Early Help enabler?
The role of the Early Help enabler is to support organisations both voluntary and statutory to ensure practitioners are confident with the Early Help process, so they understand how to enable people to access Early Help.

The enablers told us that some people need support with Early Help because they don’t fully understand it benefits. The enablers explained that if concerns are addressed earlier we are more able to bring about change and problems don’t become entrenched. Early Help is about understanding that at times life for many reasons can be hard, it’s about supporting people through these hard times, changing family norms and raising aspirations so that people can meet their full potential.

The enabler’s role is to support the people that work with children young people and families, they can go through the process with professionals so they are fully supported. They also offer different levels of support, they can support both the organisation and the parents. They want people to know that they can always pick up the phone and talk to them about Early Help. They are a great resource to be utilised, and they want people to know that they are out there and that they want to help.

Enablers can help you to undertake an Early Help Assessment and create a support plan, and build a meeting around the family. They can support you by chairing meetings or come out to your organisation and talk about their role, early help and how the thresholds work. They are happy to support the organisation with any part of the process.

What’s key is how Early Help is explained to families and young people, the enablers can support you with having these conversations and help you to explain it fully and put a package of support around the family to protect them.

The process
The Early Help process usually starts with an assessment. This is completely voluntary and parents need to give consent to access Early Help support. The assessment is designed to capture the voice of the family as a whole and in addition on an individual basis so that both parental wishes and needs and those of children and young people are all taken into account and heard.

There are Multi Agency Action Meetings (MAAM) which take place fortnightly where lots of different professionals from a variety of organisations meet and discuss what support can be offered and put in place to support the families’ wishes and needs. At the Multi-Agency Action Meeting it’s decided who will take the lead role, it could be that it’s better for a health colleague to lead if it’s a health need, or a voluntary sector organisation if they are deemed to have the best relationships with the family, or a school if it’s an education need. Whoever has put the referral in is invited to this meeting so they help make the decision as to who the lead officer should be.

The enablers explained that the process can be hard and at times time consuming but these are our families and we need to meet their needs and the needs of their children. It’s so important to get the best package of support for families which we do because they are individually tailored to meet the needs that parents have identified themselves.
Once an Early Help Assessment has been completed there may be a need for a Team Around the Family meeting where both parents and professionals involved are invited to attend. They can share their experiences and have the opportunity if needed to hold the professionals to account. Parents and their children feel at the centre of the process and they can really have a say. There may be a number of Team Around the Family meetings to ensure all actions are met that have been identified on the support plan. If Early Help is done right families are a part of the process, they understand they need support and self-identify what that support looks like. They are fully part of the process and empowered by it.

Early help enablers understand that every family is different and every organisation is different so they can tailor support to the needs of the professional, organisation and the family. The more assessments you do the easier they get, they can look quite daunting but the information is key to helping get the right support in place, otherwise you can repeat what support is already in place or go up the wrong path.

Get to know your Enablers
Rachael Foley – Dudley Central
Racheal is the enabler for Dudley Central, she has worked within Early Help for the past 10 years, before that she worked for Connexions Services in Dudley. Rachael started as an apprentice based within the Education Department at Westox House. In her spare time she enjoys walking her dogs Hank and Marvin who are French Bull Dogs and she has a cocker spaniel called Ellie.

Rachael is passionate about supporting vulnerable families and identifying needs at an earlier stage before they become complex and require support from social care, the best bit about her job is partnership working with people, meeting new people and making a difference for families.

Kaye Pedley – Brierley Hill
Kaye is the enabler for Brierley Hill. She has been working in Dudley since 2007, before that she worked at Walsall Children’s Centre and also worked at Hurst Hill primary in the foundation unit. Kaye enjoys looking after two grandchildren one who is 14 month old and a new-born, she also likes going to see live music and being taken out for meals.

Kaye is passionate about getting the best for children so they have the best start in life. She loves meeting new people and building relationships so that it gets the best for families.

Kulvir Toor – Dudley North
Kulvir has worked in the borough for around 5 years now, and has been in post as an Early Help Enabler since January 2017. She works part time and spends the other days looking after her three children.

Kulvir explained that she feels really feel passionately about Early Help if you can deal with problems early then there is much less chance of those problems getting bigger and unmanageable. Early Help gives parents, families and children the tools they need to make things better. Kulvir also believes that it is a learning tools for parents and children, giving them strategies and tools to cope, helping to encourage better behaviour and making their lives easier and better.

Linda Hartland – Stourbridge and Halesowen

Early Help Enablers offer
If any organisation would like to attend one of the Multi Agency Action Meetings just contact your local family centre and you can get a flavour for what takes place
Early help enablers are really keen to meet the voluntary sector in their communities. The vision for the service is proactive not reactive.
Training is available or you can request bespoke training that they can come out to team meetings or designated sessions to support organisations.

Visit or telephone one of the Early Help enablers within the Family Centres:

Stourbridge Family Centre – Forge Rd, Stourbridge, DY8 1XF, Linda Hartland email: telephone: 01384 818780

Halesowen Family Centre – Lye By-Pass, Stourbridge, DY9 8HT, Linda Hartland email: telephone: 01384 813954

Brierley Hill Family Centre – 18 Parkes Street, Brierley Hill, DY5 3DY, Kaye Pedley email: telephone: 01384 813322

Dudley North Family Centre – Bayer Street, Bilston, WV14 9DS
Kulvir Toor email:

Dudley Central Family Centre – Selbourne Road, Dudley DY2 8LJ, Rachael Foley email: telephone: 01384 812440

A video has been developed which explains the Early Help Assessment process in Dudley for practitioners. Please click here to view the Early Help Video

For more information visit

early help process

Early Help Assessment & The Role of the Lead Practitioner Training

A series of Early Help Training sessions are being held throughout January – March regarding the completion of Early Help Assessments and understanding the role of the Lead Practitioner.

(Please note – If you have already attended the Early Help Assessment & Role of the Lead Professional training sessions hosted by the Centre for Professional Practice in 2018 then they do not need to attend, as course content is the same)

Who is the training for?
Professionals who work with children, young people and families and complete Early Help Assessments.

Learning Outcomes:
The training will provide staff with the skills to:

Complete quality Early Help Assessments.
Understand the planning process required to complete an Early Help Assessment
Understand the role of the Lead Practitioner and the importance of the role in the co-ordination and provision of support to families
Develop practical skills and confidence to undertake quality Early Help Assessments

If you are interested in booking a place, please select the link beside the session you would like to attend:

Training Session Time

Tuesday 15th January 2019
Room 7, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
9:30-12:30 To book a place click here

Tuesday 15th January 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
18:00-21:00 To book a place click here

Thursday 17th January 2019
Room 7, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
13:30-16:30 To book a place click here

Friday 18th January 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
9:30-12:30 To book a place click here

Wednesday 23rd January 2019
Room 7, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
9:30-12:30 To book a place click here

Thursday 7th February 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
13:30-16:30 To book a place click here

Thursday 7th February 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
18:00-21:00 To book a place click here

Tuesday 12th February 2019
Room 6, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
13:30-16:30 To book a place click here

Wednesday 13th February 2019
Room 6, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
14:00-17:00 To book a place click here

Monday 4th March 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
9:30-12:30 To book a place click here

Tuesday 5th March 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
9:30-12:30 To book a place click here

Tuesday 5th March 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
14:00-17:00 To book a place click here

Tuesday 12th March 2019
Room 7, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
18:00-21:00 To book a place click here

Wedesday 27th March 2019
Hall, Saltwells EDC, Bowling Green Road, Netherton, DY2 9LY
13:30-16:30 To book a place click here

If you would like to know more or have any queries about the training, please contact;
Sally Walker
Project Support Officer – Family Solutions
People Directorate, Dudley MBC
T – 01384 (81) 3927


mediaThe internet plays a big part in how people access information and communicate with others and it should be seen as a positive thing, but, as with ‘offline’ life, there can be risks to those who use it.

the Community Safety team want to make sure people make informed choices when they’re online to keep themselves, their family and friends safe. Dudley’s safeguarding boards and community safety partnership are asking adults in the borough to share their online experiences to help them better understand how people spend their time online and any problems they face.

The survey will be open until the end of January 2019 and responses will be used to inform the 2019 / 2020 online safety action plan.

To take part in the survey click here


Help for young people to Get Money Confident!

Citizen Advice Dudley Borough are developing a new service for young people that will start in January 2019. Get Money Confident will help young people develop and improve their money skills and tackle topics such as budgeting, saving and spending and providing practical help when things go wrong. There is also a similar programme for parents.

If you know of any young people or parents that would be interested and would benefit from attending contact

get money confident